Frequently Asked Questions
What are your store hours?
Between September and May, TuckStuff is typically open Monday through Friday from 12:00 p.m. until 2:00 p.m. During the summer, our hours are more limited, but we plan to open from 12:30 p.m. to 1:30 p.m. Monday through Thursday.
Where is your store located?
TuckStuff is located at 201 Byrne Hall, above PepsiCo Dining Hall.
Why should I purchase from TuckStuff rather than other vendors?
When you order from TuckStuff, you receive officially licensed merchandise. In addition, your purchase supports the entire Tuck community, as a large portion of the proceeds benefit student organizations at Tuck.
When will I receive my order?
We work hard to ship your products within 5 business days of your online order between September and May. Because of limited staffing during the summer, your product shipment may take longer (within about 5 to 10 business days of your online order). We will do our best to inform you of potential delays via e-mail.
If you select UPS Ground shipping, your order should arrive within 3 to 7 days from the day on which it was shipped from our store, depending on how far the final destination is from Hanover. If you select UPS 3-Day Select, you should receive your order by the third full business day from the day on which it was shipped from Hanover to any destination in the continental US.
May I ship to international locations?
If you would like us to ship your order outside the United States, please email us at email@example.com and we will work with you to see that your order is shipped.
What if I have special handling instructions?
Feel free to utilize the "Comments" box upon checkout to make any special shipping requests or ask any questions. You may also e-mail us at firstname.lastname@example.org.
I want something sent to an on-campus address. Will you charge me shipping?
No. We deliver products to on-campus addresses without charging you for shipping. During checkout, you have the option of selecting Tuck Campus Shipping and we will not charge you for delivery to your office or Byrne Hall address.
What is TuckStuff's return policy?
We want you to be 100% satisfied with your purchase. Products must be returned within 90 days of receipt.